jbajie Privacy Policy
Your Data, Your Rights
At jbajie, the privacy and security of your personal information is a fundamental responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and how you can exercise your rights as a data subject. We encourage all players to read this document in full.
How jbajie Protects Your Privacy
We have built jbajie's data practices around six core principles that govern every decision we make about your personal information. These principles reflect our genuine commitment to responsible, transparent data stewardship for every player in Bangladesh and beyond.
Every piece of data transmitted between your device and jbajie's servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are secured in transit at all times.
jbajie collects only the personal data that is strictly necessary to deliver our services, comply with legal obligations, and keep your account secure. We do not harvest data speculatively or sell personal profiles to third-party advertisers.
jbajie does not sell, rent, or commercially trade your personal data to any third party for marketing or profiling purposes. Data shared with partners is strictly limited to what is required to provide payment processing, fraud prevention, and platform operation.
Where jbajie relies on your consent as the legal basis for processing your data — for example, sending promotional communications — you are always able to withdraw that consent at any time through your account settings or by contacting our support team.
All personal data held by jbajie is stored on secure servers with restricted access controls, regular security audits, and intrusion detection systems. Access to personal data is limited to authorised personnel who require it to perform their duties.
You retain meaningful rights over your personal data at all times — including the right to access, correct, delete, and port your data. jbajie's dedicated support team will respond to all data rights requests within the timeframes set out in this Policy.
1. Data We Collect
jbajie collects personal data about you from a number of sources: directly from you when you register an account or contact our support team; automatically through your use of our platform; and occasionally from third-party sources such as payment processors and identity verification providers. The following table summarises the main categories of data we collect.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID / passport number, photograph | Provided by you; identity verification partner |
| Contact Data | Email address, mobile number, residential address (Dhaka, Chittagong, Sylhet, etc.) | Provided by you at registration or account update |
| Financial Data | bKash / Nagad / Rocket / Upay account references, bank account details, transaction history, deposit and withdrawal amounts in BDT | Provided by you; payment processors |
| Account & Gaming Data | Username, account balance, game history, bet records, bonus usage, session duration, wager amounts | Generated automatically during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST UTC+6) | Automatically collected via cookies and server logs |
| Usage Data | Pages visited, features used, clickstream data, search queries within the platform, referral source | Automatically collected via analytics tools |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Provided by you when contacting jbajie |
| Marketing Preferences | Email/SMS opt-in or opt-out status, preferred communication language, promotional offer history | Provided by you; inferred from account behaviour |
Special Category Data
jbajie does not routinely collect special category personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions). However, in the context of responsible gaming obligations, we may collect and process information that you voluntarily disclose to us regarding a gambling-related health concern — for example, when requesting self-exclusion or a cooling-off period. This data is processed solely for the purpose of fulfilling our responsible gaming duties and is handled with the highest level of confidentiality.
Players Under 18: jbajie does not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered an account and provided personal data, we will delete that data and close the account immediately. If you believe a minor has provided us with their personal information, please contact [email protected] without delay.
2. How We Use Your Data
jbajie processes your personal data only when we have a valid legal basis for doing so. The primary legal bases we rely upon are: (a) performance of the contract between you and jbajie (i.e., operating your account and delivering our services); (b) compliance with legal obligations; (c) our legitimate interests in running a safe, fraud-free, and commercially sustainable platform; and (d) your explicit consent where required. The table below maps each processing purpose to its legal basis.
| Processing Purpose | Legal Basis |
|---|---|
| Registering and maintaining your player account | Contract performance |
| Processing deposits and withdrawals (bKash, Nagad, bank transfers, cards) | Contract performance |
| Verifying your age and identity (KYC / AML compliance) | Legal obligation |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Legal obligation; legitimate interests |
| Providing customer support and resolving complaints | Contract performance; legitimate interests |
| Administering responsible gaming tools (limits, self-exclusion, cooling-off) | Legal obligation; legitimate interests |
| Sending transactional notifications (deposit confirmations, withdrawal receipts) | Contract performance |
| Sending promotional communications and bonus offers | Consent (opt-in); legitimate interests (existing customers) |
| Personalising game recommendations and platform experience | Legitimate interests; consent where required |
| Analysing platform usage to improve services and performance | Legitimate interests |
| Retaining records for audit, legal proceedings, or regulatory enquiries | Legal obligation; legitimate interests |
Marketing Communications
If you have opted in to receive marketing communications from jbajie — for example, promotional emails about new games, seasonal offers tied to events such as Eid, Pohela Boishakh, or BPL cricket season — we will contact you via your registered email address or mobile number. You may unsubscribe from marketing communications at any time by using the unsubscribe link in any marketing email, updating your preferences in your account dashboard, or contacting our support team directly. Opting out of marketing communications will not affect your ability to use the jbajie platform or receive essential account notifications.
No Automated Decision-Making with Legal Effect: jbajie does not make fully automated decisions that produce legal or similarly significant effects about you without human review. Where automated systems flag an account for fraud, AML compliance review, or responsible gaming intervention, a qualified member of our team reviews the case before any consequential action is taken.
3. Data Sharing & Disclosure
jbajie does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with carefully selected third-party partners and service providers where this is necessary to deliver our services, comply with the law, or protect the legitimate interests of jbajie and its players. All third parties who receive personal data from jbajie are contractually obligated to process it only for the stated purpose and to maintain appropriate security standards.
Categories of Third-Party Recipients
- Payment processors and mobile banking partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners receive the minimum financial data required to process your deposits and withdrawals in BDT.
- Identity verification (KYC) providers — Third-party services that assist us in verifying player identities and ages in compliance with anti-money laundering regulations. These providers process identity documents and biometric data on our behalf under strict contractual controls.
- Game content providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios whose software is integrated into the jbajie platform. These providers may receive session-level technical data necessary to render their games.
- Analytics and platform performance tools — Software services that help us monitor platform uptime, analyse user behaviour in aggregate, and identify performance bottlenecks. Data shared is typically anonymised or pseudonymised.
- Fraud prevention and security services — Specialised providers that assist jbajie in detecting account takeover attempts, bot activity, multi-accounting, and financial crime.
- Legal and regulatory authorities — Where required by law, court order, or regulatory instruction, jbajie may be obligated to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. jbajie will notify you of any such disclosure where it is legally permissible to do so.
International Data Transfers: Some of jbajie's third-party partners operate servers located outside Bangladesh. Where personal data is transferred internationally, jbajie ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to maintain a level of protection consistent with this Privacy Policy.
Business Transfers
In the event that jbajie undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer via your registered email address, and the successor entity will be bound to honour this Privacy Policy or provide you with a materially equivalent policy before processing your data under new ownership.
4. Cookies & Tracking Technologies
jbajie uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to enhance your browsing experience, to remember your preferences, and to understand how players interact with our services. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies cannot execute code or deliver viruses, and they cannot access other information stored on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — maintaining your login session, remembering items in your account, processing secure transactions | Session / short-term |
| Functional | Remembering your language preferences, display settings, and previously visited game categories | Up to 12 months |
| Analytics | Measuring page views, session lengths, popular game categories, and navigation paths to help us improve the platform | Up to 24 months |
| Security | Detecting and preventing fraudulent activity, bot traffic, and suspicious login attempts | Session / short-term |
Managing Cookies
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will impair the functionality of the jbajie platform — for example, you may not be able to remain logged in or complete financial transactions. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your personalised experience.
For instructions on managing cookies in your specific browser, please refer to your browser's official help documentation. On mobile devices in Bangladesh, common browsers include Chrome for Android and Safari for iOS — both offer cookie management in their settings menus.
No Third-Party Advertising Cookies: jbajie does not currently deploy third-party advertising or retargeting cookies that track your behaviour across other websites for the purpose of serving you targeted advertisements on external platforms. Our cookie use is strictly limited to the operational and analytical purposes described above.
5. Data Security
jbajie employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following core controls:
- Transport Layer Security (TLS/SSL): All data in transit between your browser or app and jbajie's servers is encrypted using 256-bit SSL/TLS. Look for the padlock icon in your browser's address bar when using jbajie.net.
- Data encryption at rest: Sensitive personal data — including identity documents, payment references, and account credentials — is encrypted when stored on jbajie's servers, ensuring it remains unreadable even if a storage medium is compromised.
- Access controls: Access to personal data is restricted to jbajie employees and contractors who have a legitimate operational need. Access is governed by role-based permission systems and reviewed regularly.
- Intrusion detection and monitoring: jbajie's infrastructure is monitored around the clock for signs of suspicious access, unusual data queries, or attempted breaches. Security alerts are investigated promptly by our technical team.
- Penetration testing: jbajie commissions regular independent security assessments and penetration tests of our platform to identify and remediate vulnerabilities before they can be exploited.
- Staff training: All jbajie personnel who handle personal data receive regular training on data protection obligations, secure data handling practices, and how to respond to potential security incidents.
Data Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, jbajie will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and prevent recurrence. Our incident response procedures are regularly tested and updated to reflect evolving threats.
If you suspect that your jbajie account has been compromised or that your personal data has been accessed without your authorisation, please contact our security team immediately at [email protected]. We treat all such reports as high priority.
Your Responsibility: While jbajie takes every reasonable measure to secure your data on our end, the security of your account also depends on you keeping your login credentials confidential. Never share your jbajie username or password with anyone — including people claiming to be jbajie support agents. jbajie will never ask for your password.
6. Data Retention
jbajie retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to protect jbajie's legitimate interests in the event of a dispute. When personal data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. The following retention periods apply as general guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data (active account) | Duration of account + 5 years | Contract performance; AML legal obligations |
| Identity verification documents | Duration of account + 5 years | AML / KYC regulatory requirements |
| Financial transaction records | 7 years from transaction date | Accounting, tax, and AML obligations |
| Game and betting history | 5 years from account closure | Dispute resolution; regulatory audit trail |
| Customer support communications | 3 years from last interaction | Complaint handling; quality assurance |
| Marketing preference records | Duration of account + 2 years | Proof of consent; opt-out compliance |
| Server and access logs | 12 months | Security monitoring; fraud investigation |
| Self-exclusion records | Minimum 7 years | Responsible gaming regulatory obligations |
When a player requests account closure for reasons unrelated to a gambling problem, jbajie will deactivate the account promptly. However, certain categories of data — particularly financial records and identity verification documents — must be retained for the periods specified above to comply with applicable legal and regulatory requirements, even after the account is closed. Retained data is held securely with access restricted to compliance personnel only.
7. Your Rights
As a data subject, you have a number of rights in relation to the personal data jbajie holds about you. jbajie is committed to honouring these rights in a timely and transparent manner. The following rights are available to all jbajie players:
- Right of Access: You have the right to request a copy of the personal data jbajie holds about you, along with information about how it is being processed. This is sometimes called a Subject Access Request (SAR). jbajie will respond to SARs within 30 calendar days of receipt.
- Right to Rectification: If any personal data jbajie holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account information directly through your account dashboard, or contact support for assistance.
- Right to Erasure ("Right to be Forgotten"): You may request that jbajie delete your personal data. This right is not absolute — jbajie may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements). Where deletion is possible, jbajie will carry it out within 30 days of a valid request.
- Right to Restriction of Processing: In certain circumstances, you may ask jbajie to pause the processing of your personal data — for example, while a dispute about accuracy is being resolved.
- Right to Data Portability: Where jbajie processes your data by automated means and on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, machine-readable format and to transmit it to another service provider.
- Right to Object: You have the right to object to jbajie processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of jbajie's legitimate interests, though jbajie may be able to demonstrate compelling grounds for continuing the processing in certain cases.
- Right to Withdraw Consent: Where jbajie processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.
How to Exercise Your Rights
To exercise any of the rights described above, please contact jbajie's support team by emailing [email protected] with the subject line "Data Rights Request". Please include your registered username and a clear description of the right you wish to exercise. jbajie may need to verify your identity before processing your request to ensure we do not disclose your data to an unauthorised party.
Response Timeframe: jbajie will acknowledge all data rights requests within 5 business days and will provide a full substantive response within 30 calendar days of receipt. Where a request is particularly complex or jbajie has received a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
8. Contact & Data Protection Officer
jbajie takes its data protection responsibilities seriously. If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and all privacy-related enquiries are treated as a priority.
Privacy and Data Enquiries
For all privacy-related matters — including data rights requests, consent withdrawal, or general questions about our data practices — please email us at [email protected] with the subject line "Privacy Enquiry". Please provide your registered username and a clear description of your question or concern so that we can assist you efficiently.
Complaints
If you are not satisfied with jbajie's response to your privacy concern, you have the right to escalate your complaint. jbajie encourages you to contact our support team first to allow us the opportunity to resolve the matter directly. If we are unable to reach a satisfactory resolution, you may wish to seek further guidance from a relevant data protection authority or consumer protection body in your jurisdiction.
Policy Updates
jbajie reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable laws, and platform features. When we make material changes to this Policy, we will notify registered players by email and display a prominent notice on the platform for a reasonable period following the update. The most current version of this Privacy Policy will always be available at jbajie.net/privacy-policy. We encourage you to review this Policy regularly to stay informed about how we protect your data. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Your continued use of the jbajie platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.
Your Privacy is Protected — Enjoy jbajie with Confidence
Now that you understand how jbajie handles your personal data, explore our full range of games and sports betting markets — all secured by 256-bit SSL encryption and backed by our commitment to fair, transparent play for every player in Bangladesh.